Pick-up,
Return & Exchange Policy
Thank you for purchasing with NGY Stone &
Cabinet, Inc. (“Company”). Before picking-up, Invoice and Packing Slip must be
prepared and checked that all items on the Invoice and Packing Slip are listed accordingly. All merchandises must be picked up within 3 days of the purchase
date; if not, stocking fee may be applied. A final check by the customer for
prepared merchandises, included merchandises’ model, size, color, quantity and
so on, is required. Customer confirms that the merchandises received are
accordance to merchandises purchased once he/ she signs on the Packing Slip. If
customer is not satisfied with the merchandise after receiving, it may be
returned or exchanged with limitation: 1) Merchandise, with its original
purchase invoice, have to be delivered to Company’s warehouse within 7 days of
the purchase date. 2) No exchange or return is allowed on opened box cabinet,
assembled cabinet or special order merchandise. It is Company’s sole decision
on whether the merchandise is returnable.
3) Exchanged merchandise must be picked up personally at Company’s
warehouse; Company is not responsible to delivery and all or any related cost
of the exchange. 4) A 15% restocking fee will be applied to all returned
merchandises. Return/ exchange of defective merchandise is subject to its
warranty.
Cabinet
Warranty
Warranty
Guidelines
Kitchen cabinet and vanity cabinet (“cabinet”) sold
by NGY Stone & Cabinet, INC. is backed by a 1 years limited warranty on
manufactured defects in material and workmanship under normal use from the time
it is originally purchased. This limited warranty applies to cabinet used in
residential applications in the United States; and the cabinet is warranted
only to NGY Stone & Cabinet, INC.’s direct customers and no warranty is
extended to a third party. The original proof/ invoice of purchase is required
when claiming.
Warranty
Limitation
This limited warranty does not apply to cabinet
that: (a.) is in any way modified; (b.) installed improperly, or damaged prior
to and/ or during installation; (c.) installed outdoor; (d.) has been subjected
to misuse, neglect, physical or chemical abuse; (e.) has been exposed to
extreme temperature; (f.) has been exposed to extreme humidity; (g.) has been
exposed to direct sunlight; (h.) damaged by fire, flood and other acts of God. In addition, normal incidental
deterioration, such as nicks, scratches, abrasions and natural characteristics
of wood (defined below) shall be except from this limited warranty. Natural
wood may vary in color, characteristics and exhibit subtle changes as they age.
Environmental conditions, such as sunlight, smoke, steam, and household
chemical cleaners will affect the color of cabinet from time to time. These
variations are considered to be the natural changes of wood but not defects
that shall not be covered by this warranty.
It is sole decision of NGY Stone & Cabinet, Inc.
to either repair or replace the affected components if defect exists during the
warranty period. However, NGY Stone & Cabinet, Inc. updates its product
line periodically. If the defected cabinet is discontinued, NGY Stone &
Cabinet, Inc. will reserve the right to replace the affected component with a
new component of the same style, or to replace the affected component and any
other components to achieve a uniform appearance with a similar and comparable
cabinet style of the originally purchased style. If the components are
replaced, NGY Stone & Cabinet, Inc. cannot guarantee the finish of these
replacements will match the finish and appearance of the components in the
residential application.
This warranty does not cover flooring, tile, sink,
accessory, counter top, appliances, plumbing fixture, etc. or the costs,
including labor to remove and reinstall materials and related components such
as fittings.
Stone Counter Top Warranty
Warranty
Guidelines
Prefabricated granite, marble, quartz and other
stone counter top sold by NGY Stone & Cabinet, INC. is backed
by a 1 year limited warranty on manufactured deficiencies and fabrication from
the time it is originally installed. Counter top is warranted only to NGY Stone
& Cabinet, INC.’s direct customers and no warranty is extended to a third
party.
Warranty
Limitation
The counter top will be either repaired or replaced
if it fails due to any manufactured defect during the first year after initial
installation. This warranty does not cover counter tops that have been moved
from their original installed location and it does not cover counter tops that
have been subjected to chemical or physical abuse. It also does not cover the
natural characteristics of the stone, which include, but are not limited to,
natural fissures, color variations, water lines or surface marks. Damage to the
counter top caused by items out of anyone’s control, such as house settlement,
fires, tornado or other acts of nature.
This warranty does not cover flooring, tile, sink,
accessory, cabinet, appliances, plumbing fixture, etc. or the costs, including
labor to remove and reinstall materials and related components such as
fittings.
Disclaimer
of Warranties
***NO REPRESENTATIVE OF NGY STONE & CABINET, INC HAS THE AUTHORITY TO CHANGE OR ENLARGE THIS WARRANTY. THE FOREGOING LIMITED WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES NOT SET FORTH HEREIN, WHETHER EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANT ABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT THAT ANY IMPLIED WARRANTIES MAY NONETHELESS EXIST BY OPERATION OF LAW, ANY SUCH WARRANTIES ARE LIMITED TO THE DURATION PROVIDED BY THAT LAW.